At Zadig & Voltaire Shop, we blend Parisian sophistication with rebellious edge. Below you’ll find answers to common questions about our rock-chic collections and services.
About Our Brand
Who is the Zadig & Voltaire customer?
Our client is the urban explorer with a non-conformist spirit – someone who appreciates the marriage of Parisian elegance with rock-chic attitude. If you’re drawn to statement leather jackets, distressed denim, and cashmere with edge, you’ll feel at home in our collections.
What defines Zadig & Voltaire’s style?
We specialize in effortlessly cool pieces that transition from day to night: think tailored blazers with rebellious details, Moonrock denim with perfect distressing, leather accessories that make statements, and cashmere that’s anything but basic.
Product Questions
How do I choose the right size in your leather jackets?
Our leather jackets are designed for a sleek silhouette. We recommend your usual size for a fitted look, or size up if you prefer to layer. Check each product’s specific measurements for precision – our rock-chic aesthetic demands perfect proportions.
What makes your Moonrock denim special?
Moonrock denim undergoes artful distressing processes to achieve that perfectly worn-in look while maintaining structure. Each pair is inspected with the same attention we give to our signature blazers – ensuring rebellious quality meets Parisian standards.
Are your cashmere sweaters suitable for year-round wear?
Our cashmere collection features varying weights – from lightweight Cecilia styles for transitional weather to thicker knits for winter. All maintain that signature Zadig & Voltaire drape that looks equally chic with denim or leather pants.
Shipping & Delivery
What shipping options do you offer?
Express Shipping (10-15 business days): $12.95 flat rate worldwide via DHL/FedEx – perfect when that perfect blazer calls your name.
Free Standard Shipping (15-25 business days): For orders over $50 via EMS – ideal when building your capsule wardrobe.
Free Standard Shipping (15-25 business days): For orders over $50 via EMS – ideal when building your capsule wardrobe.
Do you ship to my country?
We deliver urban cool to most international destinations (excluding some Asian countries and remote regions). North America’s concrete jungles, European capitals, and global style hubs are all covered. Unsure? Email [email protected] before ordering.
How long does order processing take?
All orders receive our meticulous attention within 1-2 business days – we inspect each piece with the same care we apply to our Moonrock denim finishing.
Returns & Exchanges
What’s your return policy?
Even rebels change their minds. You have 15 days after delivery to return items that don’t spark your non-conformist spirit. Items must be unworn with tags attached – our team can spot a tried-on leather jacket from across the warehouse.
How do I return an item?
Email [email protected] within 15 days of receiving your order. We’ll provide return instructions faster than you can say “Parisian edge.” Return shipping costs are the customer’s responsibility – we recommend insured tracking for your precious cargo.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal – because effortless style shouldn’t come with payment hassles. All transactions are encrypted with the same precision we apply to our Borderline boot zippers.
Is my payment information secure?
Absolutely. We protect your data with the same vigilance we apply to safeguarding the perfect drape of our cashmere sweaters. Payment processing meets global security standards.
Contact & Support
How do I contact customer service?
For questions about distressed denim emergencies or statement pump dilemmas, reach our authentically bold team at [email protected]. We’re as responsive as our signature leather is supple.
Where is Zadig & Voltaire Shop located?
Our operations are based at 3057 Cherry Tree Drive, Jacksonville, US 32216 – but our design inspiration comes straight from Parisian sidewalks and global urban landscapes.
Still have questions? Channel your inner rock-chic rebel and email us at [email protected]. We’re here to ensure your Zadig & Voltaire experience is as flawless as our tailored blazers.