At Zadig & Voltaire Shop, we craft our return policy with the same rebellious elegance that defines our collections. If your purchase doesn’t fit your vision as perfectly as our signature blazers fit your silhouette, we’re here to make it right.

Our Return Philosophy

We believe in effortless experiences as much as we believe in exceptional fashion. That’s why we offer a 15-day return window from the date of delivery – giving you time to ensure your purchase meets our exacting standards (and yours).

Note: For hygiene reasons, we cannot accept returns on the following items that appear in our menu:

  • Leather goods (due to the personalized nature of leather aging)
  • Cashmere items (to maintain fabric integrity)
  • Borderline boots (once worn, the distinctive distressing becomes unique to the wearer)

The Return Process

Follow these steps with the same precision we apply to our Parisian-inspired designs:

  1. Initiate Your Return: Email our authentically bold customer service at [email protected] within 15 days of delivery using the template below.
  2. Wait for Authorization: We’ll respond within 48 hours with return instructions – as responsive as our supple leather.
  3. Package Your Items: Return items in original condition with tags attached, as pristine as our atelier-fresh collections.
  4. Ship Your Return: Use the provided return label. For international returns outside the US, you may need to cover return shipping.

Exchange Process

Want to exchange for a different size or our equally rebellious Moonrock denim? Follow the return process above and specify “EXCHANGE” in your email. We’ll process exchanges with the same fluidity as our distressed denim techniques.

Refund Timeline & Methods

Once we receive your return:

  • Processing Time: 3-5 business days (with the same meticulous attention we give to blazer construction)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Statement: 5-10 business days depending on your bank, as variable as our artful distressing techniques

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Zadig & Voltaire Shop Team, I would like to initiate a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name(s) from menu] – Reason for return: [Fit/Quality/Other] – Preferred resolution: [Refund/Exchange for (specific item if exchanging)] I confirm the items are unused, with original tags attached, and packaging intact. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Final Notes

We handle returns with the same discretion as our atelier handles delicate fabrics. For questions as unique as our Cecilia collection, contact us at [email protected] – we’re as responsive as our leather is supple.