At Zadig & Voltaire Shop, we approach logistics with the same rebellious spirit that defines our collections. Whether you’re awaiting your Parisian-inspired pieces or considering a return, we’ve crafted these policies to match our commitment to effortless elegance.
Shipping Information
Order Processing
Our atelier team processes orders with the same precision we apply to our blazer construction. Please allow 1-2 business days for order processing before your shipment departs.
Shipping Methods
- Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after dispatch
- Free Shipping (orders over $50) via EMS: 15-25 business days after dispatch
We ship globally, with the exception of certain Asian countries and remote areas where delivery networks cannot guarantee our standards of service.
Payment Options
We accept: Visa, MasterCard, JCB, and PayPal – payment methods as versatile as our Moonrock denim collection.
Returns & Exchanges
If your purchase doesn’t align with your vision as perfectly as our signature Cecilia dresses, we offer a 15-day return window from the delivery date.
Non-Returnable Items
To maintain our exacting standards, we cannot accept returns on:
- Leather goods (each piece ages uniquely with its owner)
- Cashmere items (to preserve fabric integrity)
- Borderline boots (their distinctive distressing becomes personal after wear)
The Return Process
Follow these steps with the same care we apply to our denim distressing techniques:
- Initiate Your Return: Email our bold customer service at [email protected] within 15 days using the template below
- Wait for Authorization: We’ll respond within 48 hours with instructions
- Package Your Items: Return must be in original condition with tags attached
- Ship Your Return: Use our provided label (international returns outside US may require you to cover shipping)
Exchange Process
Want to exchange for a different size or our equally rebellious Moonrock denim? Follow the return process above and specify “EXCHANGE” in your email. We’ll handle exchanges with the same fluidity as our supple leather jackets.
Refund Timeline
Once we receive your return:
- Processing: 3-5 business days (with the same attention we give to blazer construction)
- Refund Method: Original payment (Visa, MasterCard, JCB, or PayPal)
- Appearance on Statement: 5-10 business days depending on your bank
Return Request Template
Copy this template for your email to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Zadig & Voltaire Shop Team,
I would like to initiate a return/exchange for my recent order (#[Your Order Number]). Below are the details:
- Item(s) to return: [Product Name(s) from menu]
- Reason for return: [Fit/Quality/Other]
- Preferred resolution: [Refund/Exchange for (specific item if exchanging)]
I confirm the items are unused, with original tags attached, and packaging intact.
Best regards,
[Your Full Name] [Your Contact Information]
For questions as distinctive as our distressed denim techniques, contact us at [email protected]. We handle inquiries with the same discretion as our atelier handles delicate cashmere.